Brand Services Quality Policy

Commitment

We are a dedicated team of professionals who are committed to:

1. working closely with our clients to continually understand and meet their needs and expectations,
2. consistently providing a client focused service to help them grow stronger brands,
3. compliance with applicable legislative and regulatory requirements,
4. satisfying all applicable requirements, and
5. establishing and continually improving the Quality Management System.

Goals

Our quality goals are to:

1. motivate, develop and retain talented employees,
2. ensure employees are appropriately qualified, competent and have the capability to consistently deliver to our client’s needs and expectations,
3. work collaboratively with our clients, suppliers and any other stakeholders for the mutual benefit of all parties,
4. enhance our industry reputation by providing the highest quality services and branded products,
5. improve process efficiency and knowledge sharing, and
6. implement and maintain a Quality Management System based on ISO 9001:2015.

Responsibility

Every member of the Brand Services team is:

1. responsible for the communication, enthusiastic promotion, and implementation of this policy, and
2. accountable for the achievement of quality outcomes in accordance with this policy.

Communication

This policy will be communicated to employees at induction and be on display at the reception area of the Brand Services office for the information of interested parties (including clients and members of the public).

Note: this policy provides a framework for setting, monitoring and reviewing quality objectives.

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This policy is endorsed and signed by
Steve Lewis in his role as Director of Brand Services Group Pty Ltd. 
20 December 2023