Four Books About Fulfillment Services You Should Read

If you sell a product rather than a service and you need successful order fulfillment services, it’s good to know how to organise and monitor these services so that your customers are kept happy. Fulfillment is a crucial type of logistics service and one that must be kept going in an orderly fashion not just before your customers order and receive their products, but also afterward. Indeed, a good return policy and after-sales customer service are important pieces of any company’s fulfillment process, but if you’re new to your business, there are things you can do to help it become as efficient as possible.

In fact, if you’re interested in educating yourself and learning more about the entire logistics and fulfillment process, there are numerous excellent books that can take you step by step so the process is much easier. Learning from the experts never hurt anybody, and below are four books that can teach you a lot about your company’s logistics fulfillment services.

1. The Rule of Logistics: Walmart and the Architecture of Fulfillment, by Jesse LeCavalier

If you’re going to write a book about a successful fulfillment process, you might as well base it on the number-one retailer in the world. This book takes a look at Walmart and how the company has made shopping so efficient with its 10,000 worldwide stores. The author takes a look at how the architectural and spatial ramifications of the company’s stores, inventory processes, and distribution centres have been copied – and why – by so many other companies.

2. On Time, In Full, by Timothy McLean

This book focuses on the supply chain and why some are more successful than others. It shows you how to understand your extended supply chain with a value stream map, design a more efficient network, schedule your daily production to meet your demands, and calculate the amount of inventory you need and get a meaningful forecast. Even better, the book gives practical examples of each of these, allowing you to make the right decisions so that your supply chain is efficient and therefore successful.

3. Logistics Order Fulfillment: A Complete Guide, by Gerardus Blokdyk

The order fulfillment process is just that – a process. This means that every step of that process needs to be planned out ahead of time, not to mention continuously monitored and revised when needed. This book tells you step by step what you need to do for a more efficient order fulfillment process. You’ll learn how to diagnose projects and initiatives using diagnostic standards and procedures, implement best-practice strategies that align with your company goals, and so much more.

4. Fast Fulfillment: The Machine That Changed Retailing, by Sanchoy Das

All retailers and businesspeople know that customers are used to ordering products from the comfort of their living room and having those products arrive at their doorstep quickly. The question is, how does a new business owner make this happen? This book describes how it is done and tells you everything you need to know – all in a simple-to-understand format – about making sure your customers get the products they love without having to wait for weeks to get them.